Barclays Bank Plc
Financial Ombudsman decision DRN5390772 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
Mr D complains that he was not told he could fix an exchange rate for his international transfer and that the exchange rate Barclays Bank PLC applied was much worse than the guide rate he was told two days before.Interest and rates
Barclays has accepted it did not provide the level of service it should and has offered to pay £200 compensation.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5390772.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.