TSB Bank plc

Financial Ombudsman decision DRN5384425 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Dec 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

TSB Bank plc rejected his application for a basic current accountAccount closed or refused

TSB admits that its administration of certain aspect of the application process fell short of the standards it itself expected to apply to the procedureComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5384425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.