Loans Direct UK Limited

Financial Ombudsman decision DRN5384322 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

took a credit broking fee from his account without his permissionCharges and fees

Loan Spotter has apparently closed the complaint as it said it was waiting to hear from Mr B. But its letters appear to be requests for more information. It hasn’t responded as it said it would or dealt with the complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5384322.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.