Bradford & Bingley Limited

Financial Ombudsman decision DRN5382597 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Tue Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs M complain that Bradford & Bingley Plc has made numerous errors in the administration of their mortgage account.Mortgage administration

They say Bradford & Bingley’s reply to their complaints didn’t answer their request for information and its compensation offer was derisory.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5382597.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.