Bradford & Bingley Limited

Financial Ombudsman decision DRN5380966 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

I do not consider that it is fair and reasonable to charge arrears administration fees in months when an amount equal to or exceeding the contractual monthly instalment was paid to the mortgage account.Charges and fees

A sum equal to the amount of interest charged to the account on the charges identified at 1. above from the day they were each applied.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5380966.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.