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Nationwide Building Society
Financial Ombudsman decision DRN5380143 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Nationwide didn’t explain that they needed to have an offer in place for a mortgage on the new property before the mortgage on the old property was redeemed in order to get their ERC back.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5380143.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.