Santander UK Plc
Financial Ombudsman decision DRN5376820 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Account closed or refused
In the Ombudsman’s words
Santander received a claim from another bank to say that the credit into Mr D’s account was fraudulent.APP scam refund refused
They gave Mr D notice of their intention to close his bank account.Account closed or refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5376820.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.