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Financial Ombudsman decision DRN5374227 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
she realised in July 2017 that the debt didn’t show as settled on her credit fileCredit file reporting
She’s not happy she didn’t get a copy of the letter it sent to the original loan provider in 2016Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5374227.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.