Mortgage Express
Financial Ombudsman decision DRN5372988 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Nov 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty
In the Ombudsman’s words
Mrs B was paying a repayment mortgage with Mortgage Express. But when she found herself in financial difficulty, Mortgage Express granted her a concession for 12 months and put her mortgage on a part interest, part repayment basis.Treatment in financial difficulty
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5372988.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.