TSB Bank plc

Financial Ombudsman decision DRN5372463 Not upheld

Not upheldoutcome, as published by the Ombudsman

£170redress stated in the decision

Sat Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Service failure

In the Ombudsman’s words

She does seem to have been charged £20 for a late payment fee on her mortgage account so I think it is fair and reasonable that TSB refund her for thisCharges and fees

Miss J has shown evidence that the problems with TSB have caused an impact on her credit file.Credit file reporting

Miss J is unhappy TSB Bank plc’s IT problems have had an impact on her ability to manage her account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5372463.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.