Moneybarn Limited
Financial Ombudsman decision DRN5371711 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
remove any adverse information with the credit reference agencies in relation to the period prior to the complaint being referred to this serviceCredit file reporting
There have clearly been delays in Moneybarn responding to Mr C’s complaint and other service issues which will have caused Mr C distress and inconvenience.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5371711.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.