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Lloyds Bank PLC
Financial Ombudsman decision DRN5370975 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs M complains that Lloyds Bank PLC won’t refund cash withdrawals that she says that she didn’t make from her account.Unauthorised transaction
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5370975.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.