Nationwide Building Society

Financial Ombudsman decision DRN5367732 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Nationwide approved the transfer of equity and Mr R’s solicitor completed the transfer deed.Mortgage administration

he considered Nationwide had made a mistake in response to Mr R’s complaint by referring to the wrong date.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5367732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.