Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN5365271 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

levied a late payment charge when she missed her repayment for that monthCharges and fees

unfairly recorded adverse information about the missed payment on her credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5365271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.