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Close Brothers Limited
Financial Ombudsman decision DRN5365141 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Dec 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Close Brothers was responsible for giving Mr C the exact payment schedule and, even though it had been told Mr C’s updated address, it didn’t send the payment schedule to the correct address until the same day the first payment was due.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5365141.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.