TSB Bank plc

Financial Ombudsman decision DRN5354741 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon May 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr C says he was told in branch in 2012 that TSB would never apply charges to his account. But he was charged in January and February 2016 for going overdrawn.Charges and fees

Mr C makes a number of complaints about TSB Bank plc’s customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5354741.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.