National Westminster Bank Plc

Financial Ombudsman decision DRN5352290 Not upheld

Not upheldoutcome, as published by the Ombudsman

£66,000redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Mortgage administration

In the Ombudsman’s words

Miss H and Miss J said the lending was irresponsible in their parents’ circumstancesIrresponsible lending

complain that National Westminster Bank Plc (NatWest) is pursuing them about a secured loan which it says was arranged about 30 years ago in their late parents’ names, but which it is unable to explain or prove.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5352290.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.