Nationwide Building Society

Financial Ombudsman decision DRN5351011 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Nationwide gave Mr K two months notice in February 2017 that it was closing his current account in mid-April.Account closed or refused

He says he paid a sum of £25,000 into his Nationwide account in April 2017 but this did not show up on his statement.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5351011.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.