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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN5348816 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£8,250redress stated in the decision
Wed Oct 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I wasn’t therefore persuaded that BMW had shown me that it treated Mr D fairly when it continued charging him for administration costs.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5348816.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.