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Co-operative Bank Financial Advisers Limited
Financial Ombudsman decision DRN5343781 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Sat Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Complaint handling
In the Ombudsman’s words
Mr J complains that The Co-operative Bank Plc (T/A Smile) delayed an online transfer he tried to makePayment delayed or failed
He’s also unhappy about the way he was notified that his transfer had been delayed and how his concerns about that transfer were dealt with.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5343781.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.