Lloyds Bank PLC

Financial Ombudsman decision DRN5338234 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Jan 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

refunded interest payments of about £1,240 from 2009-2010 that it says it shouldn’t have takenCharges and fees

Mr L complains that Lloyds Bank PLC gave him incorrect information about the balance of his loan account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5338234.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.