Bank of Scotland Plc

Financial Ombudsman decision DRN5335514 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Aug 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Ms K complains that Bank of Scotland plc (trading as Halifax) won’t remove an incorrect linked address from her credit record.Credit file reporting

Ms K is annoyed because she said she was “on the phone for hours” in March, May and September 2017 and sent a number of emails in September, November and December 2017 and in January 2018 and she sent a letter in January 2018.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5335514.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.