Santander UK Plc
Financial Ombudsman decision DRN5335460 Not upheld
Not upheldoutcome, as published by the Ombudsman
£800redress stated in the decision
Wed May 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs M complain that on the expiry of their mortgage product Santander UK Plc gave them incorrect information about the availability of new products, causing them to remain on its standard variable rate (SVR) at greatly increased cost to them.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5335460.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.