Halifax Limited

Financial Ombudsman decision DRN5334841 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

This complaint’s about a mortgage Miss M and Mr W hold with Bank of Scotland plc trading as Halifax.Mortgage administration

Halifax admitted some shortcomings in the level of service Miss M and Mr W had received, for which it paid them £100 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5334841.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.