FirstRand Bank Limited

Financial Ombudsman decision DRN5331601 Upheld

Upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Wed Dec 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

I don’t think the agreement was affordable at the timeIrresponsible lending

Refund all interest (which is around £1500) and any fees, including administration fees from the point of sale and all further fees or charges that have been added to his accountCharges and fees

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5331601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.