TSB Bank plc

Financial Ombudsman decision DRN5329626 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

resulting in financial problems... this had resulted in bank chargesCharges and fees

I thought there seemed to have been some confusion about what happened here... I said that in my view T had received assurances that all the refunds would be paid on 17 May 2017... The remaining amount of £483 was credited on 23 May 2017Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5329626.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.