Sesame Limited

Financial Ombudsman decision DRN5327323 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

complain that Sesame Ltd has not correctly calculated the redress they are due, following the sale of an incorrectly described mortgage product.Product mis-sold

It is not in dispute that due to an error on Sesame’s part Miss S and Mr T were advised to take out a mortgage that did not have an offset facility.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5327323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.