Santander UK Plc
Financial Ombudsman decision DRN5324799 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Tue Nov 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
handling of her request to transfer a mortgage into her sole nameMortgage administration
it lacked sensitivity in the way it handled the process, and failed to show empathy with Ms D’s situationService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5324799.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.