HSBC Bank plc

Financial Ombudsman decision DRN5323913 Upheld

Upheldoutcome, as published by the Ombudsman

£278redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

Mrs C complaints that HSBC Bank Plc has debited her account for an unsuccessful cash machine transaction during which the money was not dispensed.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5323913.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.