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UCB Home Loans Corporation Ltd

Financial Ombudsman decision DRN5318899 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I think UCB has exercised reasonable forbearance.Treatment in financial difficulty

UCB Home Loans Corporation won’t agree to transfer his interest only mortgage account into the name of his former wife Mrs C, or to extend the term now that it’s expired, or convert it to repayment terms.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5318899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.