Vanquis Bank Limited

Financial Ombudsman decision DRN5316665 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Sep 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr E complains that an account was fraudulently opened in his name by an unknown person at Vanquis Bank Limited.Unauthorised transaction

He wants Vanquis to update his credit file and pay him compensation for his distress.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5316665.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.