Bank of Scotland Plc

Financial Ombudsman decision DRN5313361 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Sep 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

Miss D complains that Bank of Scotland plc (trading as Halifax) mis-sold a mortgage to her late father, Mr K.Product mis-sold

I think there are issues as to customer service when Miss D made inquiries about the mortgage account, nor has Halifax co-operated with the further inquiries I asked for in my provisional decision.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5313361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.