National Westminster Bank Plc

Financial Ombudsman decision DRN5313225 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

NatWest accepted that it made a mistake when it reduced the limit on M’s charge card which resulted in the card being blocked when it should not have been.Card dispute or chargeback

NatWest also accepted that it should have told M that it had returned a cheque.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5313225.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.