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UCB Home Loans Corporation Ltd
Financial Ombudsman decision DRN5304994 Upheld
Upheldoutcome, as published by the Ombudsman
£316redress stated in the decision
Fri Oct 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
UCB Home Loans Corporation Ltd didn’t treat them fairly when dealing with their arrears and repossession of their property.Treatment in financial difficulty
the delay in sending the surplus money from the property sale to Ms W and Mr MMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5304994.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.