MBNA Limited

Financial Ombudsman decision DRN5304539 Not upheld

Not upheldoutcome, as published by the Ombudsman

£13redress stated in the decision

Wed Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Mrs J complains that MBNA Limited didn’t issue her with Notices of Sums in Arrears (NOSIAs) in 2014 and it hasn’t provided copies of the notices sent or provided proof they were sent. To settle matters she’d like the default fees and interest incurred since August 2014 refunded.Charges and fees

MBNA explained that it’d completed a review of those customers’ accounts that were identified as possibly being vulnerable. In Mrs J’s case she informed MBNA in late July 2014 about her health issues so it’s also refunded all charges and interest shown on her August 2014 statementSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5304539.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.