Swift Advances Plc
Financial Ombudsman decision DRN5304454 Upheld
Upheldoutcome, as published by the Ombudsman
£227redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Interest and rates
In the Ombudsman’s words
Swift agreed to refund four fees (totalling £227) that were applied to the loan account in months where a payment was made.Charges and fees
It will adjust the account for any interest applied to the fees, which it expects to be about £180.Interest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5304454.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.