Barclays Bank Plc
Financial Ombudsman decision DRN5292266 Not upheld
Not upheldoutcome, as published by the Ombudsman
£413redress stated in the decision
Fri Oct 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr and Mrs R transferred funds from their account with Barclays Bank Plc, to accounts with another bank but they had been scammed and they complain about Barclays’ role in assisting with the recovery of the funds.APP scam refund refused
Barclays should have raised some form of investigation and/or attempted to contact the other bank to assist.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5292266.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.