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West Bromwich Building Society
Financial Ombudsman decision DRN5281907 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Fri May 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
West Bromwich did accept they were given the wrong new monthly repayment figure following the lump sum payment.Mortgage administration
Mr and Mrs K complain about the way West Bromwich Building Society have treated a lump sum payment they made towards their mortgage and subsequent arrears.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5281907.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.