OneSavings Bank Plc
Financial Ombudsman decision DRN5271120 Not upheld
Not upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
failed to act on her instructions to close her savings accountsAccount closed or refused
failed to provide a reasonable standard of service to Mrs GService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5271120.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.