HSBC UK Bank Plc
Financial Ombudsman decision DRN5262351 Not upheld
Not upheldoutcome, as published by the Ombudsman
£10,000redress stated in the decision
Thu Jan 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Ms C has complained about the service she received from HSBC UK Bank Plc when arranging a remortgage of her property.Mortgage administration
Ms C is also unhappy at the level of online support available and about the steps she was required to take to unlock her telephone banking.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5262351.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.