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Alexander Hall Associates Limited
Financial Ombudsman decision DRN5260809 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,070redress stated in the decision
Fri Jul 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Alexander Hall agreed to see if it could find Mr and Mrs R a better mortgage productMortgage administration
Alexander Hall accepts that it made a mistakeService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5260809.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.