Close Brothers Limited

Financial Ombudsman decision DRN5244978 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu May 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

compensation for the delay in resolving his complaintComplaint handling

there was a significant delay of four weeks from when Mr W rejected the car to it being collectedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5244978.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.