NRAM Limited

Financial Ombudsman decision DRN5240361 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Ms R complains that NRAM plc wouldn’t release its charge over her property.Mortgage administration

I do agree the conflicting messages and the failure to return calls or send a redemption statement promptly was poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5240361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.