National Westminster Bank Plc

Financial Ombudsman decision DRN5236796 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

NatWest has already admitted and settled the complaint concerning the charges and interest.Charges and fees

NatWest has also paid Mr D £100 in compensation. This service’s role is to put the consumer back in the position he would have been but for the error. Mr D has provided his credit file and I can see that there are a number of late payments to other banks which could have affected his credit score.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5236796.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.