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East Sussex Credit Union Limited

Financial Ombudsman decision DRN5235179 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

wouldn’t let Mr D withdraw any of his savings because they were being held as security for his existing borrowing.Funds blocked or frozen

ESCU accepts there is a problem and is trying to fix it. In the circumstances I find that the £50 that ESCU has agreed to pay Mr D for this aspect of poor customer service is fair and reasonable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5235179.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.