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Capquest Debt Recovery Limited

Financial Ombudsman decision DRN5227591 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

any information on his credit file would be removedCredit file reporting

Mr W, on behalf of Mr E, did not accept the adjudicator’s conclusions and requested the complaint be reviewed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5227591.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.