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Capquest Debt Recovery Limited
Legal entity: Capquest Debt Recovery Limited
FCA register status: Authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 03772278, incorporated May 1999
94banking decisions
44.7%uphold rate
52not upheld
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Credit file reporting | 43 | 19 | 44.2% |
| Complaint handling | 22 | 10 | 45.5% |
| Service failure | 20 | 15 | 75.0% |
| Treatment in financial difficulty | 14 | 5 | 35.7% |
The official record
What the firm itself reports to the regulator, scoped to banking and credit complaints only. This is a different measure from the decisions above — it covers all complaints a firm received, not only those that reached an ombudsman. Firms report on periods set by the regulator, which are not always the calendar half-year the file was published under (shown below where they differ). No period-over-period change is calculated here — these are the reported figures only. See the scorecard for all three measures side by side.
| Source | Period | Upheld | Opened | Closed | New cases |
|---|---|---|---|---|---|
| FOS | 2025-H2 | 43.8% | — | — | 62 |
| FOS | 2025-H1 | 29.4% | — | — | 59 |
| FOS | 2024-H2 | — | — | — | 58 |
| FOS | 2024-H1 | 35.0% | — | — | 86 |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.