Nemo Personal Finance Limited

Financial Ombudsman decision DRN5210511 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

The question whether Nemo was entitled to apply interest, charges and legal fees had already been answered in the previous complaint to this service.Charges and fees

However the language was inappropriate, albeit that I consider the adjudicator’s suggested additional £125 was too high, hence the provisional decision.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5210511.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.