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Blemain Finance Limited
Financial Ombudsman decision DRN5203117 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees, Interest and rates
In the Ombudsman’s words
Blemain is, of course, required to treat Mr and Mrs G positively and sympathetically if they are in financial difficulty, and to give fair consideration to any payment proposals.Treatment in financial difficulty
they think the fees charged in 2007 when the loan was taken out (totalling £3,922) are unreasonable;Charges and fees
Mr and Mrs G are unhappy at the interest rate.Interest and rates
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5203117.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.