NRAM Limited

Financial Ombudsman decision DRN5200018 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

I don’t find that NRAM made a mistake when it took steps to recover the arrears on the account.Treatment in financial difficulty

Mrs J complains that NRAM plc transferred her loan to a third party without her consent. And Mrs J says NRAM failed to send her annual statements.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5200018.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.